blog




  • Essay / Tourism - 1289

    It is generally accepted that tourism is fragmented. It is made up of various sectors or subsidiaries such as transport, accommodation, attractions, facilities, catering, entertainment, catering establishments, businesses, activity facilities (leisure and recreational), and many others. others. These sectors provide products and services to individuals or groups of tourists traveling abroad. Therefore, tourism is an amalgamation of products and services that its different subsectors make available to tourists. The provision of these products and services depends on the links between various sectors and their mutual interactions. Tourism is the largest industry, in the sense that it requires products from many sectors of the economy (Edgell, 1990) and employs millions of people. people in different sectors. For example, planes and buses must be made to transport tourists; computers must be produced to make hotel and airline reservations; Steel, concrete and glass are needed to build hotels and restaurants; fabrics are needed to make clothes; meat, wheat and vegetables must be grown to feed visitors. No other industry has so many connections and interactions with so many sectors of the economy (Edgell, 1990) and offers so many different types of products and services to consumers. Suppose we take a tourism provider as an example for this article. Without a doubt, they should have some kind of service with competitive strategies. According to Page et al (2001) in Williams and Buswell (2003), careful management of the tourism experience is an absolutely vital and complex requirement. Here are some examples of services and experiences that a tourism coordinator can provide:...... middle of paper ......service providers implement certain policies deemed comparable to their image and adapted to their target market . These policies are particularly initiated by management or a service team (Kandampully et al, 2001). They can be developed through a formal process or evolve automatically from experience and preferences. Policies may be detailed in company documents or simply published by word of mouth throughout the organization. Despite the system, service policies set the standards for providing services to customers in the company. Service standards can only be as good as the resulting performance. Although service policies may set rules and performance standards for staff when staff are not functioning effectively. Some companies develop extensive service policies just to motivate staff while their performance is insufficient (Kandampully et al., 2001).