Companies work to reduce the control and limits they place on employees in order to make them feel more comfortable, provided they work efficiently. It's about encouraging employees to have their own sense of authority. In the past, formal communication was important, although as the business sector has evolved, a more informal sense of communication has taken its place. The most important impact that this business model has had on businesses is the informal attitude and involvement of employers towards their employees. In the past, employees were simply seen as machines "programmed" to perform simple, repetitive tasks for an incredibly long period of time, but today employees are regularly offered opportunities in which they can contribute their creative ideas to the company, and even possibly. get more involved to move up the chain