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  • Essay / Connectco Case Study - 1288

    Gallagher and MacDonald were both aware of the situation and the fact that the company was not honoring its terms of the contract. When Davis first asked Gallagher about calculating the credit amount for open positions, Gallagher said he did not bring up the issue in his last meeting with Symbol and told him to go with the lowest cost and MacDonald said to do the same. Gallagher negotiated the contract with Symbol and was fully aware of the deal they had made. He knew that, from Symbol's perspective, ConnectCo was paid to provide qualified IAEs and manage the recruitment, retention, scheduling and training of those IAEs. When Davis brought up his concerns about the contract and their accounting practices during their meeting, Gallagher told Davis to stop thinking like a customer and take training days out of his calculations. This shows that Gallagher was aware of the customer's concerns and ConnectCo's responsibility to meet the customer's needs, but he did not care and only cared about ConnectCo's side.