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Essay / InterClean Benchmarking - 1952
In today's fast-paced business world, nothing less than 100 percent success is accepted. Businesses and organizations thrive on consistency and profitability. Benchmarking is a classic tool that has proven effective for most businesses. Fundamentally, benchmarking involves modeling similar success stories in similar or different industries and applying them to a company's specific situation. Generic benchmarking involves finding best practices or solutions to a company's own problems through outside industries or seemingly unrelated businesses. This paper highlights five of these issues and focuses on how other companies have implemented plans to address these issues. The issues that InterClean faces in this analysis are employee retention, career development and training, human resources philosophy, management of the restructuring process and motivation. An InterClean benchmarking analysis was conducted to assess how other companies had handled similar situations. Ten companies were evaluated in the home health care sector, technology industry, oil industry, retail industry and telecommunications industry. The ten companies evaluated were AT&T, BP Amoco, Starbucks, Home Depot, Genetech, Whirlpool, Luxoltica, Logica CMG, Dow Corning, and Minimed Inc. The evaluation of these companies showed several concepts used to address problems. As part of this analysis, this article will discuss how companies have used these concepts. Retaining Employees Every company experiences employee turnover, but its main goal is to ensure that its high-performing employees want to stay with the organization and employees with minimal performance are encouraged or forced to leave. After acquiring EnviroTech and implementing a new sales model, Interclean must recognize the importance of retaining employees throughout this transition phase. Interclean can create a successful training and learning program to help retain employees and minimize voluntary turnover due to changes. Losing employees can be costly. Replacing workers is expensive and new employees need time to learn their trade. Interclean can develop an effective human resource management team to support the organization during high employee turnover (Noe, Hollenbeck, Gerhert, & Wright, 2003). Home Depot has a track record of high employee turnover rates. Recently, Home Depot faced similar problems. Employees were constantly leaving the company, and Home Depot was having trouble retaining them. It cost the company hundreds of thousands of dollars to retrain new employees and give them time to learn their trade. CEO Robert Nardelli changed the company's direction by hiring executive director of human resources Dennis Donovan. Donovan changed the face of the company by redeveloping its training programs to better serve its employees..