After careful review, we believe this case is about ethics, organizational control, and quality improvement. Paul asked George to take shortcuts that would contaminate the milkshake mix with maggots; George must decide how to respond to Paul's order, and the company must develop solutions to prevent similar problems from recurring in the future – defects in components of organizational control systems and ambiguous situations resulting from the unclear ethical position of management. While having maggots in a milkshake is problematic in and of itself, the problem reveals Eastern Dairy's deeper concerns. The business is replete with symptoms of inadequate control. For example, night shifts often experience idle facilities or staff when employees stop production to engage in jokes and stories. Additionally, the same shift demonstrates evidence of waste and inefficiency, as the crew routinely loses several gallons of mixture per shift. The immediate problem is rooted in faulty policies and procedures and questionable organizational culture, as well as poor correlation between goals and standards. . George discovers that the only expectations are to meet production orders and clean equipment. These policies and procedures are poorly enforced by an informal supervisor, Paul. The organizational culture appears fragile due to the distance between management and employees, as well as the pressure on employees to maintain goals while possibly sacrificing quality. Furthermore, the company's focus on fulfilling production and cleaning orders only loosely correlates with standards; standards for the work environment (i.e. production rates per hour, expectations for work behavior, etc....... middle of paper...... will reveal persistent problems and trouble spots. In addition, the company should consider placing greater emphasis on benchmarking, reviewing and revising the objectives and standards, so that the objectives continue to be emphasized. employees to challenge and reduce wasted time and resources Ethically, Eastern Dairy must develop a clear code of ethics to reduce the ambiguity surrounding situations like George's. , the company should conduct ethics training to inform employees of the changes. Not only will this action help employees understand their ethical position in the company, but it will also improve communication between managers and employees, thereby. will result in an overall boost in corporate culture. Works Cited Cassidy, Carlene M. "Chapter 6, Chapter 16." By Robert Kreitner, OH: South-Western Cengage Learning, 2010. N. pag. Print.