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  • Essay / Managing Codified Knowledge - 1759

    Managing Codified Knowledge – A ReviewKnowledge has long been considered an intangible asset that can only be transmitted from a teacher to his or her students through years of teaching and knowledge transfer. However, current technological advances and the increasingly dynamic nature of knowledge have led to the dissolution of the “sacred” teacher-student affiliation. Knowledge, today, is more of an entity that can be codified, stored, exploited and retrieved as needed, by anyone and anywhere in the world. Albert Einstein's quote "The only source of knowledge is experience" is now more anecdote than reality, as more and more organizations realize that knowledge gained from experience can be codified, that is to say transformed into “packets” of knowledge that can be stored and transferred to others. Business organizations have been the primary users of this codified knowledge, as enormous amounts of information flow through the various divisions of an organization, which can be integrated and used to make more profitable, strategic and constructive business decisions. Thus, the need for knowledge management has arisen, in which pieces of codified knowledge must be managed appropriately to facilitate their retrieval and use. The influential article “Managing Codified Knowledge” by Zack (1999) is reviewed here. The definition of knowledge and knowledge management, benefits of knowledge management, author's rhetoric on knowledge management architecture and its importance in modern business organizations are discussed here. This article also attempts to analyze two case studies presented by the author, and a brief summary of the author's main findings is also provided. The author discusses knowledge and knowledge...... middle of article ......e in knowledge retrieval. The author cites the example of Buckman Laboratories, which successfully used the interactive approach to knowledge management. This organization, which originally sold chemicals, chose to offer solutions to its customers' chemical processing problems. He brought in countless “field associates” around the world who had many years of experience solving such problems. Their tacit knowledge, based on experience and expertise, was exploited through interactive knowledge management. An online knowledge management infrastructure has been created, independent of time zones, location, language and even IT skills. Field associates interacted on a common platform, and their conversations, contributions, and information exchanges were recorded, preserved, and made available to all through K'Netix, The Buckman Knowledge Network..