Supply Chain Management: Operations ManagementIntroductionOperations management is the term we use for the management of the resources needed to produce and deliver products and services required by customers. These resources include labor, materials, and capital equipment. The following definition reflects the nature of operations management: “Operations management concerns how organizations produce goods and services. Everything you wear, eat, sit on, use, read or hit on the sports field comes to you thanks to the operations managers who organized its production. Every book you borrow from the library, every treatment you receive in the hospital, every service you wait for in stores, and every class you attend at university - everything has been produced. » -Slack et al (1995) Operations Management, Pitman Publishing: London. An operation can also be considered as a transformation process: operations are a transformation process in that they convert a set of resources (INPUTS) into services and goods (OUTPUTS). These resources can be raw materials, information or the customer themselves (e.g. people traveling with an airline). The operational function is important to the organization because it directly affects how the organization satisfies its customers. If we consider the three stages of operations, Input, Transformation and Output, we can classify input resources into two types: as processing resources (personnel and facilities) which act on the transformed resources (materials, information and customers) who are in one way or another transformed by the operation. Operations interface with many different disciplines and many themes are developing which require the support of the Operations Directorate.I...... middle of paper ......national communication. Not only manufacturing companies, but also law firms, hospitals and local governments have accepted operations management as an indispensable part of their organization.Bibliography: Design and control of spare parts distribution systems. 1997. Eindhoven University of Technology. Jos HCM Verrijdt. Organizing for global efficiency: the transnational solution. Christopher A. Barlett and Sumatra Ghosal. Harvard Business. The arrival of a new organization. Peter F. Drucker. Harvard Business. How to Fail at Project Management (Without Really Trying). Jeffrey K. Pinto; Om P. Kharbanda. Harvard Business. The manager's guide to supply chain management. Brother Ian Stuart; David M. McCutcheon. Harvard Business. Operations management. An active learning approach. John Bicheno and Brian BR Elliott. Blackwell Publishers 1997.