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  • Essay / Quality Assurance Case Study - 1325

    To begin implementing this plan, the company will begin looking for a quality assurance manager. The sole responsibility of the manager will be to confirm that quality assurance testing has been performed on all lots of dairy products that will be shipped. The history of poor QA leadership has come with an extreme consequence, so the new QA manager will need to be extremely qualified and well-rounded in experience including assessment of risk management. Goal statements, safety posters, and past events will all be included in their company orientation to update them on the current status of the organization (Bracksick, 2007, p. 45). Behavior patterns during weekly meetings and immediate correction of errors will also be discussed during the hiring process. The manager will also be responsible for consulting on new testing procedures and reducing testing duration. They will work closely with the R&D team. Once the manager is in place, he or she will assist in hiring the assistant manager to help evaluate “behaviors correlated with business results” (Bracksick, 2007, p. 45). The Deputy Director will be solely responsible for most FDA regulations and paperwork along with the Administrative Assistant. They will be responsible for keeping up to date with all policies. The new Quality Assurance Representatives will work as a support system for the Manager and Assistant Director in all aspects. Their duties will encompass all aspects of inspection, paperwork, implementation of quality assurance policies, among other miscellaneous tasks. As the workload increases, the number of quality assurance representatives may also increase. Once the QA department is in place, a Research and Development sector must be set up on a temporary basis for the moment. They must create new testing procedures to ensure that the quality and milk production process is up to code and over a period of at least two hours (this is the time required to