Customer service of a companyCustomer service, a department within a company, which tries to ensure that customers are satisfied, both with the products or the service that the company/company provides, also the way they are served by the employees and the company's approach towards them. All businesses need customers to buy their products and services. To do this, businesses and businesses must treat their customers respectively in order to encourage them to purchase their products or services. As more and more companies compete for customers, businesses must provide a high-quality, safe and reliable product or service that does what it is supposed to do and provides value for money. price, but during this time they must ensure that a high level of service is provided. for the customer. If poor customer service is provided it is likely that the customer will take their business elsewhere, this could be due to poor staff or just a general lack of consideration for customer needs. This important aspect of customer relations is so vital to the success of a business that most customer service departments within a company produce questionnaires, handle customer inquiries and complaints, and forward them to the departments to which they report. address so that customer service in the future will be significantly improved, thereby improving relationships. with customers and improving sales.All customer service departments aim to improve customer relations by:* Providing relevant information on this subject* Giving general advice* Providing credit facilities to customers* Delivering goods , make...... middle of paper .. ....colleagues and to the society, communities and natural environment in which we operate. (From the Cadbury Schweppes website, www.cadburyschweppes.com) They also encourage customers to contribute to the running of the business by asking them to contribute to everything. , which they believe does not conform to a standard, which they appreciate. To do this, they offer an address on the back of all their products, on the back of one of their products, a marble bar, it says: "At Cadburys we pride ourselves on the quality of our products and we want that you like them If If you are not completely satisfied with this product, please return it with its packaging to our customer service representative at the address below, indicating when and where it was purchased. purchased in the Republic of Ireland, please return it to Cadbury Irelandltd., Coolock, Dublin. 5.