Problems arise when trying to treat an adaptive problem as a technical problem. This diffuses the problem and does not create positive, lasting change. When a challenge is adaptive, values, beliefs, roles, relationships, and approaches must be changed. A leader will understand this and attempt to implement an approach to create these changes in the system. However, adaptive changes are a longer process and may require intervention throughout the process to ensure success. As the article says, "You know you're dealing with something more than a technical problem when people's hearts and minds need to change, not just their preferences or routine behaviors" (Heifetz and Linsky , 10). For my part, even in relationships and friendships, I have encountered individuals who want to take a quick solution approach to a conflict. However, my mind is more adaptive in that I have always identified the underlying long-term problem. As the text says, I looked for “the song beneath the words.” I knew I wanted to become a therapist because I have the ability to start and see where people are at. I like to get up on the balcony and try to analyze the big picture in order to create the most sustainable solution that all individuals benefit from in one way or another, both as a process of mental, physical or spiritual learning. Putting yourself in someone else's place, in my opinion, is