Apply Disney Principles to Improve Your Patient SatisfactionIncreasingly, as healthcare organizations tie reimbursement to patient satisfaction, there is increased responsibility to deliver an exceptional patient experience. Really, who does better than Disney when it comes to customer service? Let's take a look at how applying some basic Disney principles can really improve your patient satisfaction. Disney Point #1 – In order to delight your customers, you must put your employees first! Employees are often your first and last point of contact for patients. Creating the opportunity to empower your employees to provide exceptional service is essential. Proper training and putting the tools in the hands of your employees to “wow” your customers allows you to be more effective in resolving issues. Listen to your employees. A leadership team valuing the concerns or suggestions of your front-line employees shows your commitment to them and their needs. When an employee feels that their employer truly values ​​them, they are happy and engaged. This enthusiasm and enthusiasm is transmitted...