A common theme is recognizing the work efforts of team members and communicating this to higher level managers as well as their peers. A common incentive they also share is a financial reward, either at work or sent home, not a typical incentive shared by all management staff here. These rewards are often paid out of their own pocket and not reimbursed by the company. Depending on their audience and the messages conveyed, they will both have telephone or in-person conversations by default. However, Brandon also relies heavily on email to document that the information was transmitted.