I'm going to tell you how to keep regular customers. I will discuss how you can improve your customers' services and how to get them to book again. I will also provide information on the top seven customer complaints and how to avoid them. And finally, I will explain how to retain your customers in general. I'll start with how you can improve your customer services. Improving customer services may be the simplest thing to do. Expressing your safety is a very important key to enforce. To start, we create a safe environment. We need to have a consistent, customer-focused place. We want our clients to trust us and have a solid foundation with a normal routine that is followed as they see fit. As therapists, we need our clients to feel comfortable. So, by setting start times and end times that are followed, it helps build trust. Listening to the client's needs and focusing on meeting those needs can help the client come back for another session. We also want our clients to feel as comfortable as possible because the massage room is just for them. A place where they can let go of the outside world and focus on what their body is telling them. In order to create a safe haven, the therapist must demonstrate compassion, care and understanding while demonstrating skills necessary for the development of their client. The therapist must listen to the client and what their muscles are telling them. Finally, always practice proper draping so that the client does not feel vulnerable at any time and can truly relax. Second, I will discuss how the therapist can get their clients to change their booking. The most important thing that can help retain a new client is to always offer them the best massages. After giving your amazing massage you should ask the client...... middle of paper...... or look tired. Clients can sense what the therapist is feeling emotionally and physically. Using proper body mechanics can help with this and scheduling clients correctly so the therapist doesn't burn out. These examples are some ways to avoid this. But always remember to leave your life at home. Finally, how a therapist can retain clients in general. Keeping customers shouldn't be a difficult thing to do. But if the therapist doesn't establish a full line of communication with clients, they won't come back. The therapist should listen to clients' complaints and talk about what can and is being done to improve the problem. As a therapist, you need to get as much information as possible from your clients about their problems. Ask lots of questions to get the client to go into detail so that you, as the therapist, can provide the best care possible..