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Essay / How Culture Affects Productivity - 1945
The lunchtime lecture may be a great idea, but that's not what we have in mind when we say culture influences productivity. Mozart in the morning does not necessarily mean that five additional tons of ore will be produced per employee per shift. When we talk about an organization's culture, we are referring to the behaviors and norms that bind it. Some organizational cultures encourage productivity; many don't. Culture should not be confused with climate. Climate is the short-term mood of an organization. Unlike culture, it is fragile and subject to change. How Beliefs Affect Culture An organization's culture encompasses everything it does and everything it produces. That is, it not only affects how managers manage (and therefore shape employee behavior), but it also affects how the organization processes its product and provides services to its customers. beliefs. For example, if we believe, as many managers still do, that the worker is only capable of operating a machine, and this belief permeates the company, then the organization neglects the possibilities of defining collaborative objectives , positive feedback, open dialogue and innovation. A navigator who believes the world is flat will refuse to explore the distant horizon for fear of falling off the edge. Likewise, these tradition-bound managers are hesitant to explore new ways of managing. They have been immersed in an authoritarian management style. Actions Speak Louder A company's culture tells the people who work for it what is right and wrong, what to believe, what not to believe, how to react, and how to feel. And his actions speak louder than... middle of paper...... are established with the realization that the only true discipline is self-discipline. Guidelines are established to provide regular, positive feedback, praise and coaching from supervisors. 6. Employees see that the organization values the individual and their integrity, and that discipline provides a framework. This gives employees the confidence to experiment, with their confidence coming from knowing what really matters in the organization. 7. A successful organization thrives on internal competition, a value entirely consistent with our North American way of life. We compete for school grades, we believe in the free enterprise system.8. These businesses are often characterized by open, frequent, and intense communications, a sense of informality, and a go-with-the-flow attitude. Internal politics are a minor consideration.