Intergenerational CommunicationSupervising staff and volunteers aged fourteen to ninety can be a difficult task. These age groups make up the four different generations: Traditionalists, Baby Boomers, Generation X, and Millennials. Traditionalists (born 1925-1946) may need a little help communicating their needs and prefer written communication plans. Baby boomers (born between 1946 and 1964) are technologically aware but still prefer to communicate by telephone and consider themselves the memo age. Members of Generation X (born between 1965 and 1982) generally prefer short, concise communication. Millennials (born between 1983 and 2000) prefer short, quick emails, text messages and mobile phone apps to communicate. The hospital employs people from all these generations. Yet organizations still rely on emails, voicemails, memos and face-to-face time to reach this diverse group. Learning to communicate across different generations can ensure that all staff and volunteers understand policies and procedures, provide a remarkable patient experience, and meet employee satisfaction goals. Above all, all staff and volunteers must understand the hospital policies and procedures that apply to their work. environment. Information in a hospital changes regularly; becoming aware of these changes is the responsibility of all staff members. The amount of communication distributed daily makes this task almost impossible. When an employee works for a healthcare organization, preventative healthcare is essential. Flu shots are not required at Presbyterian Orthopedic Hospital (POH), but are simply strongly suggested. If an employee chooses not to get a flu shot, she must go online and sign a COMMUNICATION ACROSS GENERATIONS...... middle of paper ...... and they don't have to centralized space for staff. Reaching these staff members requires daily rounds, which can sometimes be impossible. Not being able to communicate with this group of staff and volunteers can create dissatisfaction within this group. Having a leader who is unable to communicate effectively with these groups can influence turnover rates, perceptions of fairness and fairness, and decrease overall staff morale. As a leader of this diverse staff, I must be able to recognize their learning styles and communicate with them in a way that they are able to understand. Works Cited Apostolidis, B. and Polifoni, E. (2006). Nurses' job satisfaction and generational differences. JONA,36(11), 506-509.Besheer, ZN and Ricci, CM (2010). across generations. hfm (Healthcare Financial Management), 64(1), 44-47. Taken from EBSCOhost.