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  • Essay / Ethical Implications of the ABC Model of Crisis...

    Helping behaviors should be practiced that include eye contact, attentive listening, body posture, overall empathy, and warmth. In order to be a good advisor when using the ABC model, it is important to have knowledge about cultural sensitivity (Kanel, 2007). According to Kanel, crisis workers need to remember that the behavior of responders from different cultural and ethnic groups can vary in terms of style and that as a clinician, it may be necessary to adapt when working with certain cultures. (Kanel, 2007). Another important skill a clinician must possess is the ability to ask questions correctly without appearing judgmental. Most often in this model, it is important to use open-ended questions in order to obtain more information about the triggering event. Questions starting with “what” or “how” are most effective in this case. Also important is the ability to paraphrase, that is, the clinician's ability to restate what they thought they heard in their own words or to clarify what was said in a questioning manner. When done correctly, the client knows that the counselor is listening and this helps build good relationships. Reflecting on feelings is another technique for letting the client know that the counselor is listening, as well as summarizing (Kanel,