What is human resources management (HRM)? “It is a strategic and comprehensive management area that involves establishing policies, practices and administrative structures focused on an organization's most valuable resource: its people.” (Dictionary.com) HRM is always about leadership, finance and management. Personnel costs typically represent 70 to 80 percent of most organizations' budgets. By managing human resources effectively and efficiently, you will know that your employees are satisfied and motivated, ready to perform their tasks to the best of their abilities. Effective human resource management should help employees find interesting work and try to provide them with job satisfaction. It can also help an organization improve its performance and increase its success. In this essay, I will address some major issues and try to think of ideas that might help resolve them. First of all, I believe that in the era of organizational reforms and shrinking budgets, providing high quality service requires strong leadership. Leaders and managers must have: • Accurately predict human resource needs in order to provide services to the public; • A strong, properly trained and educated workforce to help improve customer service; • Be able to assign staff members to geographic areas where they are needed; • Good relationships with union officials (if any); Additionally, a good leader/manager must: • Create a positive climate for human resources;• Create a human resources management structure;• Define what needs to be done;• Create a new organizational space...... middle of paper ......r, an effective HRM system that providing opportunities to employees will, among other things, motivate workers and increase their level of job satisfaction. This can lead to an improvement in the quality of services. Finally, it is a human resources partnership between senior managers, supervisors and other administrative staff that makes an HRM system work.ReferencesFPMD. “Improving supervision: a team approach.” The Family Planning Manager. Volume 2, Number 5, October/November/December 1993. Letts, C., WP Ryan and A. Grossman. High-Performing Nonprofits: Managing Upstream for Greater Impact. New York: John Wiley & Sons, Inc., 1999. Ulrich, Dave. HR Champions: The Next Agenda for Adding Value and Getting Results. Boston: Harvard Business School Press, 1997.