Karen applied a more reality-based approach while engaging Mike in a conversation about his beliefs and then providing him with an actual definition of his beliefs. James' engagement style was based more on Anthony's strengths and what Anthony values. It appeared that Anthony was able to trust James, allowing him to be honest and open about his likes, dislikes, behaviors and problems. What techniques did social workers use to guide clients? Both social workers used open-ended questions to guide clients. The difference was that Karen used open-ended questions that forced Mike to acknowledge that he was in fact suffering from an addiction, although he had made some changes, but it was not enough due to the impact of the addiction. alcohol on his relationships and his life. James asked open-ended questions that allowed Anthony to stay on a topic or change the subject. Another obvious difference between the social workers was that Karen was trying to determine if alcohol was a problem for Mike while James was trying to find out what the problems were. In what ways have clients influenced the approach chosen by social workers to