Gap Analysis: Global CommunicationsIn today's telecommunications industry, companies are increasingly outsourcing to improve profitability and productivity. After reading this scenario on Global Communication, several points of interest will be presented in this article. The storyline involves a company called Global Communication and presents various business and ethical dilemmas that this company must face to continue to be a competitive force in this field. This article will discuss the initial problem which explains the problems and opportunities. Additionally, the paper will discuss stakeholder perspectives and ethical issues that might arise. Finally, the end goal will be discussed, which will include a gap analysis. Situation Analysis Identifying Problems and Opportunities Global communications is facing an economic challenge. The problem that Global Communication faces is too much competition from the local long distance market and the international market. The cable companies are causing the problems. These cable companies offer complete services such as computers, television and regular telephone services. Global Communication plans to offer new services to small businesses and regular individual customers. Additionally, the company has connected with a satellite provider to offer broadband services. Global Communication's management team did not plan sufficiently to achieve goals. Global Communication wants to reduce labor costs. Global Communication is discussing the transfer of technical call service to India and Ireland. This plan will contribute to the globalization of the company and the reduction of unit call processing costs. The downsizing of Global Communication's national call centers will result in many employees leaving or relocating with a 10 percent pay cut. According to Some Lessons in Outsourcing, millions of jobs in the United States are lost due to outsourcing (Ajay K Aggarwal, 2006). Global Communication is concerned that this plan could create morale problems and negative feelings among employees. Another more important issue is the concern of the Technology Workers Union. The Workers' Union has not been informed of this project. The workers' union also fails to see the benefits to its members when jobs are given to people in India and Ireland. The workers' union considers this an unethical and underhanded way of circumventing current contract terms. The workers union is very disappointed and will take action to support the union members.Stakeholder Perspectives/Ethical DilemmasTwo areas of concern in this scenario are actually related to each other. The workers' union was established to protect the rights of employees. As mentioned previously, the Workers' Union has not been informed of the new strategy formulated by Global Communication.