Operating cost, purchasing cost and worker compensation cost will be included in the cost. While satisfied customers, profits as well as increased sales will be included in the benefits. After acquiring Deli, decide whether changing the store's brand name to Dunn's Ski Emporium is the second change. Within the Delis workforce, policies complementary to the culture of Dunn's Ski Emporium will be integrated. Long-Term Steps of ChangeLong-term steps of change include expanding Dunn's Ski Emporium and Deli into other ski resort areas, as well as developing an employee career plan that will enable skilled workers at Dunn's Ski Emporium and Deli to diversify and be promoted to other businesses, for example in tourist hotels or sportswear. Vision and mission