The future is both bright and confusing. Libraries are struggling to cope with economic constraints and a constantly accelerating technological world. Every decision made must be evaluated and weighed against the mission of the library. This mission will be somewhat focused on service to the community and access to information. As libraries move forward, they will need to do so in accordance with these ideals. In addition to maintaining these standards, libraries do not want to lose their relevance because they waited to see how technology would evolve, instead of taking action (Law 15). Actions must be taken, but it is a matter of deciding how and to what extent technology should change library methods and services. A key part of the future of all libraries is the use of digital technology in the reference area.Mitchell et al. reports that “web services, broadly defined, will no longer be add-ons or peripheral services” (255). This is all well and good, but how can we choose, among the infinite available via the Internet and/or the world of software, a service that is both effective and efficient, in the future, so that customers receive a quality service? quality. A librarian must be interested in both current users and future users, many of whom will grow up without the slightest idea of ​​what life was like before the Internet. Current Patrons There is a deep divide within the ranks of current patrons of today's libraries. While many contemporary users are technologically advanced enough to quickly Google a topic or access library resources remotely, there is still a significant segment of users who use the library because they do not own a computer nor the Internet. This digital divide must impact...... middle of paper ...... to engage information users and add value to their organizations.Information Outlook, 13(8), 14. • 10.Bernadete Campello. (2009). Developing students' information skills in Brazilian school libraries: the role of the librarian. School Libraries Around the World, 15(1), 14. • 11.Myhill, M., Shoebridge, M. and Snook, L. (2009). Virtual research environments - a Web 2.0 cookbook? (virtual research environments: challenges and opportunities for librarians). Hi Tech Library, 27(2), 228. doi:10.1108/07378830910968182• Michael Stephens. (2011). Can we handle the truth? Library Journal, 136(1), 44. • Jeffrey Pomerantz. (2006). Collaboration as the norm in reference work. Reference and User Services Quarterly, 46(1), 45.• Lili Luo. (2008). Assessing chat references: A framework of perspectives and metrics. Review of Reference Services, 36(1), 71-85. do I:10.1108/00907320810852041•