Being emotionally intelligent and maintaining good relationships in the workplace are important skills in our society. No matter what position a person holds in a company, achieving results requires productive working relationships with others. Developing good human relations is the basis of business success. According to Goleman, our “Emotional Quotient (EQ) defines our ability to maintain relationships” (Goleman 1995). He adds: “Rational intelligence only contributes about 20% to the factors that determine success in life. Some other factors, such as luck and other characteristics of EQ, make up the remaining 80%” (Goleman 1995). In 1990, Peter Salovey and John Mayer introduced the term "emotional intelligence." Daniel Goleman made the term popular in 1995 in his best-selling book, Emotional Intelligence: Why It Can Matter More Than IQ? According to Goleman, emotional intelligence includes five major characteristics (Goleman 43; Caudron & Shari 1999). These characteristics include being self-aware, knowing how to manage one's moods, being able to motivate oneself, showing empathy and having good interpersonal skills. Having good emotional intelligence skills is extremely important in today's business environment. Managers of organizations and human resources departments face challenges because companies are not competitive only in terms of product offerings. The speed of technical innovations, competition and pressure from investors explain this rapid evolution. For this reason, organizations are forced to establish efficiency-oriented programs to ensure efficiency, productivity and competitiveness, for example “restructuring” towards a lean and flat organizational structure. This...... middle of paper ...... you might face. Highly developed emotional intelligence controls impulses and delays gratification, manages overwhelming thoughts, and allows people to better empathize with others. Higher levels of emotional intelligence traits are associated with better performance and achievement. However, there is no immediate and easy process for improving emotional intelligence skills. One must be determined to critically self-evaluate and commit to self-improvement. Large organizations must create a work environment that reinforces the learning process. Management should be aware that a lack of emotional intelligence skills among employees at all levels can lead to lack of innovation and creativity, decreased productivity, decreased customer satisfaction, employee turnover high, lower income and a negative atmosphere in the workplace..