According to our observation of Latvijas Gaze Customer Service Center, we investigated the potential of some improvement areas to increase employee productivity in Latvijas Gaze Customer Service Center Latvijas Gaze. After analyzing the workplace of the Latvijas Gaze customer service center, we have made three recommendations that we believe are necessary to increase employee productivity. Our recommendations are:1. We should control noise in the workplace to increase productivity.2. We should consider human factors and ergonomics to support workplace safety, human error reduction and product design.3. We must encourage employee engagement in order to improve their satisfaction. Current Productivity Issues During our visit to the service center, we noticed that the noise on the floor coming from certain workstations was distracting other employees. Noise is a problem in most work environments. This can hurt productivity, especially in a customer contact center. Based on our professional experience in multinational contact centers, we believe that certain human and ergonomic factors can also have a positive effect on the Latvijas Gaze customer contact center. According to our survey, Latvijas Gaze contact center has a high attrition rate which reflects employee dissatisfaction and therefore decreases productivity. Control noise in the workplace to increase productivity. Perceived noise is generally higher in open office environments, but this depends on the organization of the space, the materials and the nature of the work carried out. When employees have some control over the noise in their environment, they are less distracted by it. According to the U.S. General Services Administrator...... middle of document ......the features are particularly effective for "hub" or central floor pantry spaces. Organize a floor plate into team “neighborhoods” with a variety of spaces included in each, to foster team identity and a sense of belonging.Summary1. The task of initiating and supervising these changes to increase productivity will be carried out by us at the Latvijas Gaze contact center. The implementation period for these recommendations is three months and progress will be monitored by checking milestones on a weekly basis.2. We will organize feedback and focus groups among contact center employees so that their views are taken into account and it is easy for them to adapt to the change because they are part of it.3. A detailed financial report has been attached to this report for your consideration and any follow-up regarding the report..