I remember the change from using a pen for dissertation work in the past to computer typing today makes a difference . Even for businesses in today's world, this is important. What I learned from TIM 302, Information Systems Technology, Professor Lawler had said that technological innovation has a great impact on travel agencies, hotels and restaurants. Many travel agencies were closed because fewer and fewer people would need someone to plan their trip, buy plane tickets or make hotel reservations, as the Internet made the world easier for new generation, but baby boomers and generation What I saw at Air & Sea Travel Center is that they use telephone to communicate, they shared various tourist information, they have printer and fax. Although the company's website offers various updated tourist information, the online user is not able to book the tour through the website he needs to meet the consultant in person to purchase the organized trip. As social media becomes a tool to attract new customers, Air & Sea Travel Center is expected to improve social relationships with online users. When I look at the reviews on yelp.com there are a few 1 or 2 star reviews of the business, I saw that most other organizations would.